From Side Hobby to Thriving Business: The Journey of Frederick Reitz’s Fingerprinting Service

In the aftermath of the post-9/11 security regulations, Frederick Reitz, who was working as a Security Manager for an airline, saw a demand for a pilot fingerprinting service. What began as a niche service for aviators soon evolved into a full-fledged business. Individuals began contacting Frederick via social media for fingerprinting needs in aviation and other industries such as state licenses or employment requirements.

Over the years, Frederick’s side hobby blossomed into a thriving enterprise. His company SAFEsky now spans three locations and marks its impressive 18th year of operation. With his growing business, Frederick relies on DaySmart Appointments to support his business’ top-notch customer service standards.

With DaySmart, Frederick can effortlessly manage his offices from any location in the world, while ensuring the utmost security of client data. Some standout features he praises include the platform’s ease for customers to change their own appointment times and DaySmart’s automatic reminder feature.

“Over 90% of our customers book directly online, and never call or email us,” says Fredrick. “DaySmart manages our business and ensures that we have a full day of appointments. Individuals can select the service they need, and the customized response automatically sent from DaySmart ensures they bring the necessary documents. We also remind all the customers of their appointment time and the physical address and parking requirements.”

For Frederick, the most rewarding aspect of his job is the opportunity to connect with people from all over the world. As he reflects on his journey, Frederick emphasizes the core principles that have guided his success: Keep it simple. Stay organized. Safeguard client data. Above all, be friendly and do the best job you can every time, for every customer.

About DaySmart Appointments

We are helping businesses streamline managing and booking appointments to serve their clients better while saving time spent on administrative tasks. Request a demo and learn how we can simplify appointment booking for your business!

The post Customer Spotlight: SAFEsky appeared first on DaySmart Appointments.

Empowering Diverse Businesses: Why Every Industry Can Use DaySmart Appointments

Today you can find plenty of options on the market to manage your calendar. From lightweight options like Calendly to more enterprise solutions like BMC Software, it can be hard to find the right match for your particular business. At DaySmart, we believe that you shouldn’t have to choose between streamlining operations, improving efficiency and staff retention, or creating the best customer experience possible. Whether you’re an expanding franchise, a fast-growing small business, or even a government agency. Keep reading to learn how we’ve helped a variety of businesses wrangle their calendar and grow their business!

Business A: Streamlining Operations Across Multiple Locations

Business A, a thriving franchise business, was challenged in getting their 200-plus locations on the same page. Since franchises can run independently of each other, some locations used paper calendars to schedule appointments while others used forms, and neither method was working. The locations that used paper calendars faced many scheduling errors due to illegible handwriting, and locations that used forms would have issues with double booking when their teams would manually import data into the online calendar. Customers and employees were frustrated with these processes, and that’s when the CEO knew it was time for a change.

When asked about choosing DaySmart Appointments the CEO stated, “Each franchise has a unique way of running their business, meaning their scheduling process and needs were unique to them. We needed a solution that would allow each franchise to customize their appointment scheduling process and provide a holistic view across locations.”

We were able to help Business A by giving them the ability to gather consent forms and payments before the customer arrived, adjustable appointment lengths and quantities based on available resources, and direct integrations with other software solutions they’re already happy with.

After switching to DaySmart Appointments, more customers utilized the online booking feature which led to a 100% increase in appointment bookings. Additionally, the staff was able to save time and focus more on larger projects that could push their franchise location forward.

Business B: Elevating Customers and Staff with Software

Like some of Business A’s locations, Business B was also using paper and pen to schedule their appointments. Once they grew to 2 locations and increased their employees, they knew they needed business management software that could enhance their visibility into both locations and optimize their staff’s time.

Using DaySmart Appointments helped Business B serve 21,000 customers (about the seating capacity of Madison Square Garden) and book over 500 appointments a month due to the online booking feature. Customers were able to book appointments online up to three months in advance and make reoccurring appointments up to a year in advance which led to a noticeable increase in customer satisfaction and retention. This improvement coupled with the waitlist feature helped Business B’s calendar stay fully booked, resulting in decreased calendar gaps and increased revenue.

Our software also increased the staff’s satisfaction. Instead of having to leave reminder calls to clients and staff at the end of each day, clients were sent automatic email or text reminders and staff could easily look at their schedules days or months ahead using our mobile app. Business B’s CEO stated that “An online schedule is worth every penny! It makes the staff and clients happier while saving time and stress around business operations.”

Business C: Enhancing Efficiency for a Better Community Experience

Business C had a broad challenge with their business. They offered a variety of services in a variety of locations that required adjustable timeframes and wanted to provide the highest quality of service to their community. Before DaySmart Appointments Business C struggled with long customer wait times which led to fewer customers being served daily and low customer satisfaction.

With our software, Business C’s appointment process made a U-turn. DaySmart Appointments helped clients book online based on the location, date, time, and service they needed. Due to text reminders, there was a large decrease in no-shows which helped staff to serve more clients. Even if a few cancellations came through the pipeline, staff were then able to quickly refill slots which helped to enhance customer satisfaction.

Here’s what one customer had to say about Business C after experiencing our user-friendly software, “You should make the appointment system permanent! We had a way better experience than the pre-Covid system! Congrats on that!” – Estefy Morales via Twitter.

Their new solution also helped to optimize their calendar through appointment logistics. Instead of having a cookie-cutter schedule each week, the schedule was customized based on staff availability, the amount of time each appointment type needed, and if an appointment ended early that unused time was used more wisely. All these small changes helped Business C to serve over 780,000 customers (about half the population of Nebraska) in their first year of using DaySmart Appointments.

Tailored Solutions for Every Business

The success stories of Business A, Business B, and Business C underscore the adaptability and efficiency of DaySmart Appointments. Each business had its unique challenges that our software was able to solve even though each business was completely different.

Business A is Any Lab Test Now, these franchises provide DNA, clinical, and toxicology lab testing to consumers. In addition to having over 200 franchise locations, they also have a call center that utilizes DaySmart Appointments for its business optimization needs.

Business B is a medical massage therapy business called A Healing Trail Wellness Center. They’ve been partnered with DaySmart Appointments for 15 years and have serviced over 18,500 new clients since using our software solution.

The Louisiana Office of Motor Vehicles (OMV) is Business C. OMVs and DMVs have a reputation for long wait times and poor customer experiences, and after switching to DaySmart Appointments the citizens of Louisiana saw such a drastic improvement that they fled to social media to share the news.

In the competitive landscape of modern businesses, appointment management plays a crucial role in driving growth and success. DaySmart Appointments has emerged as a versatile and indispensable tool for businesses across various industries.

By introducing DaySmart Appointments into their operations, these businesses were able to achieve diverse goals – expanding clientele, elevating customer experiences, and enhancing efficiency. If appointments are an integral part of your business model, DaySmart Appointments can empower you to overcome challenges and thrive. Experience the difference DaySmart Appointments can make and embark on a journey towards a more efficient, customer-centric, and prosperous future by booking a demo today!

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The post Empowering Diverse Businesses: Why Every Industry Can Use DaySmart Appointments appeared first on DaySmart Appointments.

Online Appointment Scheduling Increases Booking by 100% for Any Lab Test Now

Any Lab Test Now is a franchise business that provides clinical, DNA, and toxicology laboratory testing directly to consumers. With a call center and over 200 franchise locations with a disjointed scheduling process, they knew it was time to look for a flexible scheduling solution that fit the unique needs of a franchise business. Keep reading to hear from Clarissa Bradstock, Chief Executive Office at Any Lab Test Now, to learn how they improved business efficiencies and created a better customer experience with the help of DaySmart Appointments.

“We have increased the number of appointments by 100% since using DaySmart Appointments, and we are seeing appointments booked throughout the day. This was not possible before we started using the platform.” – Clarissa Bradstock, Chief Executive Officer at Any Lab Test Now

What challenges were you facing before you started using DaySmart Appointments?

Clarissa Bradstock: Appointment scheduling was a disparate process across our 200-plus franchise locations. Some of the franchises were using paper calendars and others were using forms. Those who were scheduling with paper calendars would run into scheduling errors because they could not decipher the type of appointments that were taking place because the handwriting on the calendar was not legible. The locations that used forms would have their team manually import the data into the calendar, leading to double booking.

We knew it was time to look for a centralized scheduling solution when we were about to roll out a call center that would help with appointment scheduling. Our goal was to find a solution that could share schedules across locations and allow real-time booking.

Why did you choose DaySmart Appointments for your online scheduling software?

Clarissa Bradstock: What stood out about DaySmart Appointments was the sophisticated scheduling system with a solid API. Each franchise has a unique way of running their business, meaning their scheduling process and needs were unique to them. We needed a solution that would allow each franchise to customize their appointment scheduling process and provide a holistic view across locations.

We also have a variety of systems already in use that we wanted to integrate with, like our website and Textellent, which is our texting platform for appointment reminders, texts upon arrival, and text marketing campaigns. DaySmart Appointments gave us that capability.

“Being a franchise business, not every location is set up the same way, but DaySmart Appointments allows them to set up their locations for their unique business. Some franchises are multi-location, and it allows them to manage all locations.” – Clarissa Bradstock, Chief Executive Office at Any Lab Test Now

How has scheduling changed since utilizing DaySmart Appointments?

Clarissa Bradstock: Efficiency and customer experience have improved tremendously.

We have increased the number of appointments by 100% since using DaySmart Appointments, and appointments are booked throughout the day. This was not possible before we started using the platform. More customers are making appointments online, which has helped staff prioritize larger projects and not focus on answering calls and emails about appointment scheduling and cancellations.

DaySmart Appointments also improved operational efficiency because businesses can gather consent forms and payments before the customer arrives for the appointment. The color-coding feature gives the front office quick visibility into what a customer has completed before check-in so they know what the customer still needs complete before they can go to their appointment.

Finally, our franchise businesses have flexibility when building their schedules so they can adjust appointment time lengths and quantity of appointments based on their location’s resources like staff, equipment, vaccinations, and testing kits. Being able to put limits on appointment types has also helped save money. For example, a franchise can determine how many vaccine vials they need in a day without worrying about wasting anything.

About DaySmart Appointments

We’re helping businesses streamline managing and booking appointments to serve their clients better while saving time spent on administrative tasks. Request a demo and learn how we can simplify appointment booking for your business!

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The post Online Appointment Scheduling Increases Booking by 100% for Any Lab Test Now appeared first on DaySmart Appointments.

Online Scheduling Helped A Healing Trail Wellness Center Reach 21,000 Clients

A Healing Trail Wellness Center has helped clients since 1997 through various medical massage therapy services. To better manage their growing business, they looked to online appointment booking to streamline operations for their staff and multiple locations so they could better serve their clients. We asked Françoise Knight, Certified Medical Support Hypnotherapist, about their story and what they’ve accomplished since partnering with DaySmart Appointments in 2007.

What challenges were you facing, and what motivated you to solve them?

Françoise Knight: For 10 years, we scheduled appointments with pen and paper. As our business grew to two locations and 12 staff members, we knew it was time to make a switch so we could have better visibility into locations and staff availability.

Why did you choose DaySmart Appointments for your scheduling solution?

Françoise Knight: We offer multiple services, and different equipment is needed for each of them. We needed a solution to help us manage all our resources’ availability, and DaySmart Appointments did that for us.

How have A Healing Trail Wellness Center’s day-to-day operations changed since DaySmart Appointments?

Françoise Knight: It’s been a tremendous time saver for us! At first, the staff was reluctant to move from the paper schedule, but we couldn’t have grown to 21,000 clients and increased staff headcount to 20 individuals without online scheduling. The ease of adding an appointment that populates the schedule for 52 weeks for our clients who have reoccurring appointments has made it easy to book over 500 appointments per month.

We used to make reminder calls to clients and staff at the end of every day. Now, the staff members can each manage their schedules with ease, which has decreased the feeling of micromanaging and increased staff empowerment.

What have you learned from working with DaySmart Appointments?

Françoise Knight: The system is so easy to use. Even luddites can learn to use it!

What are your favorite features to use?

Françoise Knight: We love the reoccurring scheduling option available to our clients because it allows them to hold their spot, improving our client’s experience and it helps with retention. The wait-list feature has also been great for letting clients know when appointment times free up and ensures that our schedules stay fully booked. The overall flexibility of the solution helps make sure our unique business needs are met.

What would you say to other businesses facing the same challenges?

Françoise Knight: An online schedule is worth every penny! It makes the staff and clients happier while saving time and stress around business operations.

About DaySmart Appointments

We’re helping businesses streamline managing and booking appointments to better serve their clients while saving time spent on administrative tasks. Request a demo and learn how we can simplify appointment booking for your business!

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The post Online Scheduling Helped A Healing Trail Wellness Center Reach 21,000 Clients appeared first on DaySmart Appointments.

Louisiana Office of Motor Vehicles Services More Than 780,000 Citizens in Their First Year Using DaySmart Appointments

Helping Louisiana OMV Improve Operational Efficiency for a Better Community Experience.

Challenge

The Louisiana Office of Motor Vehicles (OMV) was looking to provide the highest quality service in a timely and efficient manner while protecting customers and ensuring public safety. COVID-19, hurricanes, extreme temperatures, and office closures were all factors that convinced the Louisiana OMV to look for a scheduling solution that empowered employees to deliver a better quality of customer service safely and effectively.

Solution

When Louisiana OMV began looking for an online booking solution, they knew they needed something easy for staff and citizens to use and customizable to fit the variety of services they offer across multiple locations. After vetting a few solutions, they chose DaySmart Appointments because of its robust capabilities. The experience for the customer side improved visibility into appointments available by allowing them to book online based on the field office, date, time, and type of service they need. The new system also provides citizens text reminders to minimize no-shows, which benefited not only the customer but also the field offices because they were able to refill appointment slots for cancellations that came through.

The new appointment process also factors in appointment logistics, like staff availability and how much time each appointment type needs to avoid overlap and unused time if an appointment concludes early.

With schedules clearly outlined, the Louisiana OMV staff were able to maximize appointment operations across offices while minimizing customer wait time, serving 780,000 citizens in their first year of using the DaySmart Appointments software.

Results

The public response to Louisiana OMV’s new scheduling system has been overwhelmingly positive, with citizens even taking to social media to compliment the transformed booking process.

Louisiana OMV continues to leverage the value of DaySmart Appointments to maximize business hours to serve more of their community in a timely manner.

See what more Louisiana citizens are saying about their experience!

“You should make the appointment system permanent! We had a way better experience than the pre-Covid system! Congrats on that!” – Estefy Morales via Twitter

“A little inside scoop… went to the OMV on Veterans to get a REAL ID yesterday & y’all their operations during the pandemic have drastically improved!” – Sheba Turk via Twitter

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The post Louisiana Office of Motor Vehicles Services More Than 780,000 Citizens in Their First Year Using DaySmart Appointments appeared first on DaySmart Appointments.